All sales are final. No refunds are allowed unless there is an exceptional reason. Read below.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned unless you provide evidence of tampering of the item upon receipt or not in its original condition, or proof of spoilage or foreign object in the food. Please contact customer service at once customerservice@l-nutra.com

Additional non-returnable items:
Gift cards

Refunds (if applicable)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a refund, your item must be returned in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@l-nutra.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@l-nutra.com and send your item to: L-Nutra Inc, Retail Division 8000 Beverly Boulevard, Los Angeles CA 90048, United States.

Shipping
To return your product if it meets the requirements highlighted above, you should mail your product to: L-Nutra Inc, Attn. Retail Division 8000 Beverly Boulevard, Los Angeles CA 90048, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item(s) over $75 in retail value, you should consider using a tracking shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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